pkl ucl Privacy Policy

Introduction and Scope

pkl ucl is an online entertainment platform providing casino gaming and sports betting services for Bangladeshi users. This privacy policy sets out our responsibilities and commitments regarding the processing and protection of personal information we collect when you use the pkl ucl website and related mobile applications.

This policy must be read together with our Terms and Conditions, as both documents together form the basis of the agreement between you and pkl ucl. Creating an account or starting to use the platform means you have accepted the terms of this privacy policy.

This platform is strictly for users aged 21 and above — those who are legally capable and participating voluntarily. We do not knowingly collect information from minors.

What Information We Collect

pkl ucl may collect the following types of information from you:

2.1 Information You Provide Directly

• Name, email address, mobile number and date of birth provided at registration
• Copies of government-issued identity documents submitted for identity verification
• Payment account details used for deposits and withdrawals (bKash, Nagad, Rocket, Upay and bank account numbers)
• Messages and complaint details you send when contacting customer support

2.2 Automatically Collected Information

• Device type, operating system, browser version and device identifier information
• IP address and approximate geographic location
• Log data on how long you spent on the platform and how much time was spent on each page
• Browsing behaviour information collected through cookies and similar tracking technologies

2.3 Transaction and Gaming Information

• Deposit and withdrawal amounts and the date and time of transactions
• Gaming activity history — which games were played, bets placed and win/loss records
• Details of bonus and promotion usage

Purposes for Using Your Information

pkl ucl uses your information for the following purposes:

• Account management: completing registration, verifying identity and enabling login to your account.
• Payment processing: completing deposits and withdrawals securely and maintaining transaction history.
• Customer support: resolving your questions, complaints and requests via live chat or email.
• Fraud prevention: detecting suspicious transactions and account misuse and maintaining platform security.
• Personalised experience: analysing your gaming preferences and usage patterns to show more relevant content.
• Technical improvement: evaluating platform performance and planning new features.
• Communications: sending notifications about policy changes, bonus offers or urgent security matters.
• Responsible gaming: monitoring your gaming behaviour and taking supportive action where needed.

Data Sharing and Third Parties

pkl ucl does not sell your personal information. However, in certain circumstances information may be shared with trusted third parties:

• Payment processors: the minimum information necessary for transaction verification with bKash, Nagad, Rocket, Upay and associated banks.
• Identity verification services: accredited verification organisations to complete the KYC process.
• Technology infrastructure: organisations providing secure cloud hosting and database services, who operate under strict confidentiality agreements.
• Fraud analysis: specialist cybersecurity organisations to protect account security.

Before sharing information with any third party, we ensure they follow proper data protection protocols and will use the information only for the specified purpose.

Cookies and Tracking Technologies

The pkl ucl website and app use various types of cookies. These are small text files stored in your browser that help improve platform functionality.

• Essential cookies: required to keep login sessions active and for security verification. These cannot be disabled.
• Functional cookies: remember your language preference, display settings and information from previous sessions.
• Analytical cookies: used to understand which pages are visited most or where any issues are occurring.
• Marketing cookies: for showing notifications and offers based on your preferences.

Most browsers allow you to change cookie settings. However, disabling some cookies may mean certain platform features do not work correctly.

Data Security Measures

The security of your information is one of pkl ucl's top priorities. To this end, we maintain multiple layers of technical and administrative measures:

• SSL encryption: all data exchanged between the platform and your device is secured with SSL technology.
• Data encryption: sensitive information is stored on servers in encrypted form.
• Access controls: only authorised staff may access specific information for defined purposes.
• Regular security audits: security audits are conducted regularly to identify system vulnerabilities.
• Two-step verification: OTP-based verification for login and payment requests.

Data Retention Period

pkl ucl retains your information for only as long as is required by law or business necessity:

• Information for active accounts is retained for as long as the account remains open.
• Financial and transaction records are retained after account closure for the period specified under applicable law.
• Identity verification documents are kept for a defined period in accordance with regulatory requirements.
• Once the required period has passed, information is securely deleted or anonymised.

Your Rights

As a pkl ucl user, you have the following rights regarding your own information:

• Right of access: you may request to know what information we hold about you.
• Right to correction: you may request correction of any inaccurate or outdated information in your account.
• Right to deletion: in certain circumstances you may request deletion of your information — however, not all information may be erasable due to legal obligations.
• Right to object: you may object to your information being used for marketing purposes.
• Data portability: you may request certain information in a readily readable format.

To exercise these rights, contact our support team. After appropriate verification, we will respond to your request as quickly as possible.

Responsible Gaming and Data Use

pkl ucl believes that user data can play an important role in ensuring a healthy gaming experience. By analysing your gaming activity data, we can support users who may be at risk of excessive gaming. Information collected for this purpose is never used for advertising or marketing.

Reading our responsible gaming guidelines will help you understand how pkl ucl is committed to creating a safe gaming environment and how to set your own limits if needed.

Information of Children and Minors

pkl ucl's services are strictly for individuals aged 21 and above. We do not knowingly collect personal information from any minor. We verify age at registration and accounts are not activated until identity is confirmed.

If a parent or legal guardian believes their minor child has provided information on pkl ucl, please notify our support team immediately. We will delete that information as quickly as possible.

Third-Party Websites and Services

The pkl ucl platform may occasionally contain links to external websites. These external sites have their own privacy policies and pkl ucl is not responsible for them. We recommend reading the privacy policy of any external site before visiting it.

Game providers (such as Evolution, Pragmatic Play, PG Soft, JILI) deliver their services through their own software platforms. In these cases, the minimum necessary session information may be shared, but never personal identity or financial information.

Policy Changes and Updates

pkl ucl reserves the right to change or update this privacy policy as needed. For any significant changes, we will notify you by email or app notification. Continued use of the platform after changes will be taken to mean you have accepted the new policy.

The latest version of this policy will always be available on this page. The date shown at the top of the page indicates the date of the most recent update.

For more details about the privacy policy or answers to general questions about pkl ucl, visit our FAQ section, where straightforward answers to many common questions are provided.